Privacy policy

Advisory on the processing of personal data


This Policy applies to the web site (the “Web Site”). The Controller is Hausmann Service S.r.l., with registered office in Piazza di S. Lorenzo in Lucina 4, Rome, Italy; VAT number 15080251000 , e-mail: (hereinafter the “Company”). The Company manages its activities taking seriously care to security and secrecy of personal data of its Customers.

This Policy is issued in accordance with Article 13 of the EU Regulation 2016/679 (General Data Protection Regulation, hereinafter “GDPR”) by the Company, and is intended to illustrate the methods and purposes of treatments of data collected by the company through this website (hereinafter, the “Website”).


The following categories of personal data concerning you may be collected:

  • Personal and contact details – information about your name, surname, place and date of birth, tax code, address, telephone number, mobile number, email address.
  • Interests – information that you give us regarding your interests, including the products in which you are interested or you purchased.
  • Use of the Website – information regarding the methods by which you use the Website, open or forward our communications, including the information collected through cookies (you can find our advisory on cookies here, which regulates the details).


Hausmann collects and processes your personal data under the following circumstances:

  • if you access the Website or download our APP to use the respective functions;
  • if you request information through the Website (ie. Section “Contact Us”) or through any used channel (including telephone, e-mail or social networks).

We ask you to help us keep your personal data up to date by informing us of any changes.


The processing of personal data must be authorised by one of the legal prerequisites laid down by the current regulations on matters of the protection of the personal data as described below.

   a. Management of your requests received through the web site

The Company collects the personal and contact details (e-mail address) granted by you through the website in order to contact you back and to answer to your requests.

The sending discretionary, explicit and voluntary of e-mail to the addresses indicated in the Website (or through different means) implicates the subsequent acquisition of sender’s data needed to answer to the requests, and of other possible personal data included in the communication.

Prerequisite for the processing: implementation of pre-contractual measures or fulfillment of contractual obligations adopted at the request of the person concerned.

For this hypothesis, the provision of personal and contact data is necessary to respond to your requests; failing this, we will be unable to do so.

    b. Sending marketing and newsletters to provide you with updates on all the news regarding Hausmann’s activities

With your consent, the Company may process your personal and contact details to send you information material and general newsletters about our products, services, activities and initiatives, as well as to invite you to exclusive events organized or managed by the Company, also in partnership with other watch companies.

In the context of these events or before participating in them, you may be asked for consent to use and publish your image on websites or on social channels (e.g. Facebook, Instagram, Flickr). Such consent may be mandatory for participation in events, as long as you may at any time revoke your consent by contacting the Company to the contact details above.

In addition, if you give us your consent to submit marketing, the Company, where provided on the Site and where you have conferred, may collect data relating to your interests for profiling treatments, in order to provide you with communications more in line with your preferences. In this case, there is a specific and separate consent for the profiling activities of your interests.

Prerequisite for the processing: consent, the failure to provide which shall not lead to any consequences on the contractual relations.

Consent may be revoked at any time, requesting that you no longer receive such notices, contacting the Company at the contact details above.

   c. Site usage data

The computer systems and software procedures responsible for the operation of this website acquire, during their normal exercise, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified users, but, by their very nature, they could, through processing and associations with data held by third parties, allow to identify users.

This data category includes the IP addresses or domain names of the computers used by users connecting to the site, the uniform resource identifier (URI) notation addresses of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response given by the server (good read , error, etc.) and other parameters related to the user’s operating system and computing environment.

Prerequisite for the processing: This data is processed on the basis of the basis of the legitimate interest of the Company, for the sole purpose of checking the proper functioning of the Site and could be used for the assessment of liability in case of hypothetical cybercrime against the Site: apart from this eventuality, at the current state, the data regarding web contacts do not persist for more than seven days.


The Company uses a wide range of security measures to improve the protection and maintenance of the security, integrity and accessibility of your personal data. Although transmission of data via the Internet or websites cannot be guaranteed to be secure from intrusions, we will act to maintain the physical, electronic and procedural security measures in place to protect your personal data, in compliance with the requirements laid down by the regulations protecting data.


We retain your personal data only for the time necessary to attain the purposes for which they were collected or for any other legitimate connected purpose. Therefore, if personal data are processed for two different purposes, we shall retain these data until the purpose with the longest term ceases to apply, however we will no longer process personal data for the purpose for which the retention period has expired.

We shall limit access to your personal data only to those who who require to use them for relevant purposes.

Your personal data that is no longer necessary, or for which there is no longer a legal prerequisites for their respective retention, shall be irreversibly made anonymous (and, in this way, may be retained) or destroyed in a secure way.


Access to your personal data may be given to duly authorised subjects by the Holder – and to the purpose of authorised treatment, who carry out treatment activities essential for the pursuit of the above purposes.

Personal data may also be disclosed to other subject who will act, as appropriate, as holders of treatment or who are responsible for the treatment under art. 28 GDPR, providing support for service delivery.

Your personal data could be disclosed to the other companies in the Hausmann Group as processors under art. 6, par. 1, lett. (f) and considering 47 and 48 of the GDPR, for administrative and accounting purposes, meaning for those related to organizational, administrative, financial and accounting activities, regardless of the nature of the data processed.

With your explicit consent, your personal data can be circulated among manufacturers and retailers of valuable watches, including the Group’s companies, to receive their updates on events, products and promotions.

Please contact us at the addresses given below if you wish to ask to see the list of data managers and the other subjects to whom we communicate your data.


Your data shall mainly be processed by the Company within the European Economic Area. In some cases, however, they may be transferred outside the European Economic Area should this be necessary for the management of the service requested by you. In this case, obligations will be imposed on subjects receiving the data to arrange equivalent protection and security to that guaranteed by the Data Controller In any case, only data required for the pursuit of purposes laid down shall be communicated and, where requested, the guarantees applicable to the transfer of data to third-party countries shall be applied (for example, signing Standard Contractual Clauses).

In this regard, it is made clear that the European Commission has deemed that Switzerland, while being a country outside the European Economic Area, offers similar protection to that laid down by the regulations of the EEA on matters of data protection, and therefore supplementary legal protections are not necessary for the transfer of personal data to that country.


When browsing the Rolex section on our website, you may interact with an integrated website. In this case, only the Terms of Use, the Privacy Statement and the Cookie Policy will apply.


Under certain conditions you have the right to request:

  • access to your personal data
  • a copy of the personal data that you provided to us (so-called portability)
  • the correction of the data in our possession
  • the deletion of any data for which we no longer possess the legal prerequisite for the processing
  • objection to the processing where laid down by the applicable regulations
  • the revocation of your consent, in the case in which the processing is based on consent;
  • the limitation of the way in which we process your personal data, within the limits laid down by regulations protecting personal data.

The exercise of these rights is subject to certain exceptions aimed at safeguarding the public interest (for example, the prevention or identification of crimes) and our interests (for example, the maintenance of professional secrecy). In the event you exercise any one of the aforementioned rights, we shall be obliged to check that your are authorised to exercise it and, as a rule, we shall give you a response within a month.

For any complaints or notifications on the processing methods of your data, we shall make every effort to respond to your concerns. However, should you wish so, you can forward your complaints or notifications to the Italian Data Protection Authority, using the relevant contact details, which can be found on the respective website (

This Advisory may be periodically updated and therefore users are advised to consult the document every time they access the Website, for the purpose of being correctly informed about the methods by which the Data Controller uses the personal data and their respective purposes.

The date of the last revision of the most recent version of this Advisory is given below.

Latest updating: May 21, 2020